Sydney law firm PiperAlderman has set up a website to seek out Vodafone costumers who would like to form a class action lawsuit about calls dropping out, reception issues and poor data performance on its 3G network."This is not what Vodafone customers signed up for," the law firm writes on the site."Vodafone, however, has continued to charge customers on its mobile plans, without providing the service it promised."
Piper Alderman says the class action would seek to recover losses suffered by Vodafone customers over the past three years, plus interest.
It says customers may be entitled to compensation if they were "misled into signing contracts or if the telco did not live up to its end of the bargain".
"There will be nothing to pay unless you successfully recover compensation," it adds
Thousands of angry customers have already shared their complaints on social networking sites and on a website called Vodafail.com.
The website's founder, former Vodafone customer Adam Brimo, has collected a torrent of complaints from disgruntled customers on the site.
Though Vodafone could not be reached for comment, its chief executive Nigel Dews issued an apology on the company's website to customers over its "recent intermittent network issues".
"Having customers who are happy with their service and their network experience is central to us, but unfortunately in recent weeks, some customers have had a disappointing and frustrating experience which I am very sorry for," Mr Dews said in the statement, dated December 21.
He said Vodafone had recently announced plans to significantly upgrade its network.
